SHIPPING TIMES AND COSTS – U.S. ONLY

STANDARD SHIPPING AVERAGE DELIVERY TIME: 4-7 BUSINESS DAYS AND 4-5 DAYS TO PROCESS. 

COMPLIMENTARY FOR ORDERS OVER $200

SOME LOCATIONS IN ALASKA AND HAWAII MAY REQUIRE ADDITIONAL DAYS FOR DELIVERY.

USPS IS OUR COURIER FOR ALL SHIPMENTS.

UPON DELIVERY, PLEASE ENSURE THE NUMBER OF BOXES DELIVERED ARE AS STATED ON THE DELIVERY CONFIRMATION DOCUMENT, AND THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY DAMAGE TO THE PACKAGING AND/OR THE PRODUCT OR ANY DISCREPANCY BETWEEN THE NUMBER OF BOXES DELIVERED, SHOULD BE IMMEDIATELY NOTIFIED TO THE COURIER.

 

INTERNATIONAL ORDERS

SHIPPING OF INTERNATIONAL ORDERS WILL BE AT BUYER’S COST.  ACCOMMODATIONS CAN BE ARRANGED BY EMAILING CUSTOMERSERVICE@SAMDMONES.COM AFTER YOUR ORDER IS PLACED.

 

ORDER STATUS

ORDER FULFILLMENT: THE ORDER HAS BEEN CONFIRMED AND WE HAVE ALREADY SENT A CONFIRMATION EMAIL WITH THE ORDER NUMBER.

ORDER HAS SHIPPED: AS SOON AS THE ORDER IS SHIPPED, A CONFIRMATION EMAIL WILL BE SENT WITH TRACKING DETAILS.  IT IS POSSIBLE TO CHECK THE ORDER STATUS AT ANY TIME BY FINDING ALL INFORMATION RELATED TO YOUR ORDERS IN THE “VIEW MY ORDER” SECTION.

 

MORE THAN 24 HOURS HAVE PASSED AND I STILL HAVEN'T RECEIVED AN ORDER CONFIRMATION EMAIL. WHAT SHOULD I DO?

CHECK YOUR SPAM FOLDER AND MAKE SURE THAT CUSTOMERSERVICE@SAMDMONES.COM IS IN THE SAFE SENDERS LIST OF YOUR EMAIL ACCOUNT. THIS WILL PREVENT THE ANTI-SPAM FILTER FROM BLOCKING FUTURE COMMUNICATIONS. IF THIS DOES NOT WORK, CONTACT US.

  

WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

IF YOUR ORDER HAS NOT BEEN DELIVERED WITHIN THE ESTIMATED PERIOD, WE SUGGEST THAT YOU:

• CHECK THE ORDER STATUS IN THE “VIEW MY ORDERS” SECTION.
• CHECK THAT THE ADDRESS INDICATED FOR THE DELIVERY IS CORRECT.
• IN THE CASE OF A MISSED DELIVERY, CONTACT USPS (WWW.USPS.COM).
• FOR FURTHER ASSISTANCE, CONTACT US. WE ARE HAPPY TO ASSIST YOU.

 

WHERE CAN I CHECK THE STATUS OF MY ORDER ?

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY TIME BY GOING INTO “MY ACCOUNT” SECTION.  YOU CAN ALSO CLICK ON “VIEW MY ORDERS” BUTTON ON SHIPPING CONFIRMATION EMAIL TO TRACK YOUR ORDER.

 

HOW CAN I REQUEST A GIFT WRAPPING?

ALL SAMDMONES.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING WHILE SUPPLIES LAST.

 

CAN I CHOOSE A CUSTOM DELIVERY DATE/HOUR?

UNFORTUNATELY, IT IS NOT POSSIBLE TO CHOOSE A SPECIFIC DATE AND HOUR.
YOU CAN TRY TO CONTACT THE UPS (WWW.USPS.COM) DIRECTLY TO ORGANIZE A POSSIBLE DELIVERY DATE.