REFUND POLICY

ITEMS PURCHASED ON SAMDMONES.COM CAN BE RETURNED WITHIN 15 DAYS OF THE DELIVERY DATE.  ALL REFUNDS ARE PROCESSED AS STORE CREDIT.   SALE ITEMS ARE FINAL AND CAN NOT BE RETURNED OR EXCHANGED.

HERE’S HOW:

  • EMAIL CUSTOMERSERVICE@SAMDMONES.COM AND REQUEST A RETURN FORM.  

 

THE RETURN ADDRESS IS:

P.O. BOX 896
WESTWOOD, NJ 07676

         

 

  • RETURNS MUST BE PROCESSED AT YOUR OWN COST.

 

  • THE MERCHANDISE TO BE RETURNED MUST BE IN ITS ORIGINAL CONDITION, TAGS AND PACKAGING INCLUDED, UNWORN, AND UNWASHED IN ORDER TO BE ACCEPTED AS A RETURN.

 

  • ONCE YOUR PACKAGE REACHES THE WAREHOUSE, PLEASE ALLOW 3 TO 7 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED. IF YOUR RETURN DOES NOT MEET THE CONDITIONS LISTED, THE PACKAGE WILL BE SENT BACK TO YOU. WHEN YOUR RETURN HAS BEEN ACCEPTED, YOUR STORE CREDIT WILL BE ISSUED AND YOU WILL RECEIVE A CONFIRMATION EMAIL.

 

  • IF PRODUCT PURCHASED IS FAULTY OR DAMAGED, PLEASE CONTACT CUSTOMER SERVICE VIA EMAIL ALONG WITH YOUR ORDER NUMBER AND PROVIDE PICTURES OF DEFECT. DEFECTIVE ITEMS MUST BE REPORTED WITHIN 5 DAYS OF RECEIPT.

 

  • DELIVERY CHARGES ARE NON-REFUNDABLE.

 

  • MULTIPLE ORDERS CAN BE RETURNED USING SAME BOX AND RETURN LABEL.

 

  • SAM D’MONES IS NOT LIABLE FOR ANY RETURNED PACKAGES THAT MAY BE LOST OR STOLEN IN TRANSIT. PLEASE RETAIN YOUR PROOF OF POSTAGE AND/OR RETURN TRACKING NUMBER UPON PROCESSING RETURNS.

 

EXCHANGES

IF YOU WISH TO CHANGE THE SIZE AND/OR COLOR OF AN ITEM THAT YOU PURCHASED, YOU CAN DO SO AT NO ADDITIONAL COST.

FILL OUT THE RETURN FORM, CHOOSE THE “EXCHANGE” OPTION AND SELECT A REPLACEMENT SIZE AND/OR COLOR FROM THOSE AVAILABLE: WE WILL THEN HOLD THE ITEM FOR YOU AND AS SOON AS WE RECEIVE YOUR RETURN, WE WILL SHIP IT TO THE ADDRESS FROM YOUR ORIGINAL ORDER. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WHEN THE PACKAGE HAS BEEN DISPATCHED.

YOU CAN EXCHANGE THE SIZE AND/OR COLOR OF AN ITEM ONE TIME ONLY, BUT YOU CAN ALWAYS RETURN IT BY FOLLOWING THE INSTRUCTIONS IN OUR RETURN POLICY.